The complete enterprise scheduling platform for bookable clinics within hospitals

Transforming patient flow with Self-Service appointment booking & check-in
appointment & check in technology for any hospital clinic situation

Full Turnkey Solution
Comprehensive package including kiosks, software, installation, and ongoing support.
Reduce Costs
Minimise administrative overhead, optimise staff allocation, and increase patient flow.
24/7 Support & Maintenance
Continuous support to ensure seamless operation.

At K4B-MEDICAL, we offer a complete self service patient flow solution, from online patient appointment booking & management, patient check-ins and flows, once in the clinic.

ClinicFlow enables clinic managers to benefit from improved workflow solutions, KPI data & patient education. By deploying K4B-MEDICAL ClinicFlow, your operational healthcare facilities can be enhanced with reduced staff workload, and improved patient flow and satisfaction.

Our self-service systems have been in use across numerous healthcare facilities for many years, helping to streamline the increasing patient demands and volume whilst reducing the pressure on primary care staff. With 25 years of experience, K4BMEDICAL and Swiftqueue software systems meet the highest standards of technology and design.

ClinicFlow Technology

Transforming Patient Flow with Innovative Self-Service Booking & Queuing Technology

ClinicFlow utilises Swiftqueue, a leading cloud-based SaaS platform designed for self-service booking and queuing. Built on proven mobile and internet technologies, Swiftqueue enables clinics to communicate available appointments to patients, allowing them to manage their visits online, enhance communication, and achieve operational excellence.

Swiftqueue enhances patient engagement and communication both before and after appointments and is applicable to many healthcare scenarios. Additionally, it works seamlessly with K4B-MEDICAL kiosks and systems, ensuring a fully integrated and streamlined patient experience.

ClinicFlow Hardware

Advanced Check-in Hardware for Medical Clinics

Our advanced check-in hardware is essential for medical clinics, offering an efficient and user-friendly solution for patient check-ins. Integrated with Swiftqueue software, this hardware creates a scalable, patient self check-in process where the number of touchscreen check-in stations can be added as volume of patients grow.

Designed to streamline the check-in process, our solution enables patients to manage their appointments independently, from their smartphone or any PC, without needing additional staff. The intuitive kiosk self check-in process finds the patient’s appointment and checks them in seamlessly. The check-in station can also create a booking for “walk in” patients that don’t mind waiting.

The combined booking and kiosk checking-in process allows users to request appointments and access information effortlessly, ensuring a smooth and efficient experience in medical settings

ClinicFlow Maintenance

Comprehensive Maintenance for Uninterrupted Performance

Our K4B maintenance service provides comprehensive coverage for your self-service kiosks and software, ensuring 99.99% uptime and continuous operation. This all-inclusive service includes 24/7 technical support, real-time remote monitoring, and monthly system reports. You can rely on our skilled team for prompt repair or replacement of hardware and software issues, with all parts being original and fitted by experienced technicians.

With K4B’s maintenance service, you receive peace of mind knowing that every aspect of your kiosk’s operation is covered under a robust Service Level Agreement (SLA). This package ensures that your self-service kiosks perform seamlessly and reliably, without the need for additional choices or packages.

Comparison	Fast Flow Kiosk Solution	Employee
Patient booking convenience	24 x 7	Limited to staff numbers & hours
Efficiency	High - Handles multiple check-ins simultaneously	Limited by number of staff
ROI	High + sustainable	Staff salary dependent
Speed of patient check-in	Fast and unlimited	Variable -- depends on staff performance
Operational hours	24 x 7	Limited to staff hours
Volume throughout	Unlimited	Limited to staff numbers & hours
Language	Multiple	Limited by staff language skills
Cost	Minimum subscription outlay	Salary
Privacy	High -- self-service reduces overhearing	Variable

FAQs

What is the Online Appointments platform?

Provides 24/7 visibility of available appointments,
allowing patients to book next visit in real time
for all ages and technical abilities.
Intuitive patient interface – no special training needed

What are the Benefits to patients?
Ability for patients to book new or reschedule existing visits.
Patients can book a visit on the platform from wherever they are.
Better time management by clear appointment times.
Multiple access channels – online, smartphone app & SMS.
Easy for patients of all ages and abilities.
Patient increased satisfaction.

What is the Demonstrable ROI?

Improved staff efficiencies.
Significantly reduced DNA rates (still 7.6% in 2021/22).
Common DNA reasons eradicated:

Patient unaware of appointment.

Unclear, inaccessible or incorrect appointment information given to patient.

Patient unable to attend but has difficulties cancelling or rearranging their appointment.

Appointment booked a year or more ago and patient not given a more recent reminder.

Reduces administrative costs and optimises staff allocation.

What are the Benefits for clinics?

Efficient queue management.
Easily scalable patient volume
Realtime reporting for management & staff.
All clinic types can use the K4B-Medical / Swiftqueue appointment setting and queue management solution to great advantage.

How does Seamless Integration work?

Swiftqueue can integrate with your PAS system through our bespoke API and HL7 integration, providing a full end-to-end solution.

What does Clinic Administration involve?

The K4B-Medical / Swiftqueue system provides easy-to-use efficient solutions to manage clinic workflows and KPIs built on years of healthcare staff feedback & best practices.