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The Social Hub hotels TSH

Vienna - Berlin

Transforming the Check-In Experience for former The Student Hotel chain

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Overview

The challenge at hand was to create a new check-in kiosk for TSH with emphasis on blending the design to the hotel furniture already commissioned. The design and first few prototype units to be ready in 6 weeks from agreement.  The design had to seamlessly blend aesthetics with ergonomics to meet The Student Hotels' project target. The goal was a highly interactive check-in desk, neatly integrated into custom-made furniture reflecting the interior designer’s wishes. This case study delves into the development and implementation of Pulsar, a solution that redefined the check-in experience and, in our opinion, defined how to deploy check-in kiosks to create maximum take up by guests.

Key Objectives

The new design had to acknowledge its roots from a previous TSH design but incorporate their design thinking at the time. At K4B we had to add to these two criteria and produce a new design which fitted the furniture being built and looked different to any other kiosk available but in keeping with TSH feelings. A passport scanner, printer, QR code scanner, chip and pin PDQ and room key encoder had to be integrated into the whole “in-furniture” kiosk as a one piece finished and “drop-in” item. In 6 weeks!

The Pulsar Solution

The Pulsar emerged as the solution to these challenges and the first few were hand delivered to Berlin TSH for installation and commissioning. After a few minor modifications, the rest of the kiosks were delivered to Berlin and then Vienna.

Key Features

Customer Design: Pulsar’s design was influenced by the TSH designers along with K4B designers to be innovative, inclusive and a design that had its roots in TSH.

Interactive Lighting: creative use of edge and lighting and key component lighting gives the user confidence of use of the check-in process even if unfamiliar.

Multi-Functionality: The Pulsar was designed to handle card encoding, passport scanning, check-ins, check-outs, receipt printer and offers POS capabilities, making it a very comprehensive solution.

Furniture Embeded: The Pulsar kiosk baseplate design was to match and be a drop-in fit to the kiosk booths that TSH were building

Results

The Pulsar kiosk along with the TSH way of deploying check-in booths and desks transformed the check-in process for The Student Hotels. The kiosks and booths became focal points in their hotels, combining technology, style, and efficiency. The improved check-in experience left a positive impression on guests, enhancing overall customer satisfaction and an excitement on entering the hotel.

Conclusion

The Pulsar TSH project exemplifies the potential impact of innovation in hospitality when executed well. By successfully merging a new way of welcoming guests into their hotels and with appropriately designed check-in kiosk technology, it set a new standard for check-in experiences.

In our opinion, TSH and the Pulsar has redefined not only how guests check in but also how they perceive and engage with hotel services. A formula for others to copy...

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